Ordering
How far in advance should I order?
For everyday gifting, we recommend ordering at least 5–7 business days before you need it. For corporate or custom-branded orders, plan for a 15-business-day lead time from final approval.
Can I customize my order?
Yes. From ribbon colors to fully custom branding (yes, your logo, on the chocolate itself), we love building something specific to you. Visit our Corporate Gifting page or email our team at sweettoothsupport@winfieldscb.com.
Is there a minimum order size?
- Winfield’s-branded retail orders: no minimum. Buy one truffle box or 1000!
- For products with custom-labeled boxes, like Gourmet Truffles and Caramels, we keep minimums low.
- Do you want your logo on a caramel or an Oreo? Minimums start at 50 units.
Shipping
When will my order arrive?
See our Shipping & Delivery page for timelines by method. Tracking is emailed as soon as your order ships.
Do you ship internationally?
Not currently. We ship throughout the United States, including Alaska, Hawaii, US territories, and APO/FPO military addresses.
My order arrived melted. What now?
Check our Perishable Care page for a quick fix, and if it’s still not right, reach out within 48 hours and we’ll replace it.
Products
Is Winfield's chocolate handmade?
Hand-crafted, yes: every batch is made by our chocolatiers in small runs, not mass-produced on an assembly line.
Do you offer allergen or dietary information?
Our kitchen handles milk, soy, wheat, peanuts, tree nuts (almond, pecan, hazelnut, and pistachio), and sesame. Individual products vary: our Signature Truffle 4-piece contains milk and soy, while the 16-piece adds almond, pecan, hazelnut, and wheat. One thing worth saying plainly: our dark chocolate is made with milk, so it is not dairy-free.
Gifting to someone with an allergy? Email sweettoothsupport@winfieldscb.com with the product you have in mind, and we’ll send you its exact allergen list before you order.
Where does your chocolate come from?
We work with premium Belgian chocolate Callebaut as our base, then hand-craft everything else in-house in Houston.
Corporate Gifting
What makes Winfield's different for corporate gifts?
We make your brand look genuinely good, on the label, on the chocolate, on every touchpoint your client sees. And then… that first bite. Instead of a quiet “Thanks for the gift,” you get “Hey, are you sending that Winfield’s chocolate again this year?”
That’s the goal: a gift so good, your customer wants to share it with their own friends, family, and clients. Suddenly you’re not just the sender, you’re the person who discovered Winfield’s Chocolate.
What's the process for a custom order?
Talk to our team, approve a virtual mockup of your branded pieces, then we hand-craft and ship. Full timeline on our Corporate Gifting page.
Returns & Issues
What's your return policy?
Because our products are perishable, we don’t accept returns, but we stand behind every order. See Perishable Care for how we handle issues.
How do I contact support?
Email sweettoothsupport@winfieldscb.com and we’ll get back to you.